MIRAI-TOUCH : Utilizing internet based information to increase in-store sales

MIRAI-TOUCH enables employees to answer questions from customers efficiently with accurate detail (enrichment), and easily access relevant information (consistancy).

 ・ By giving staff quick and easy access to all the necessary resources there will be no contradiction in information provided to customers.
 ・ Even staff from different divisions or sections can help customers when necessary.
Overall customer service will be enhanced through professional knowledge of goods, providing exact answers to customers.

Furthermore, the multi-language feature of MIRAI-TOUCH will ease and improve foreign customer support significantly.

MIRAI-TOUCH makes quick and efficient product comparisons possible for customers who are considering more than one product.
Features, materials, ingredients, fees, prices ... everything can easily be overviewed and explained to effectively lead customers who are puzzled about which product to choose.
Customers will appreciate the efficient support to make the right choice in buying the product that will meet their needs best.

Having on-the-spot access to all relevant products that meet customer needs and wants, allows faster and more efficient suggestions.
Searches can be based on a variety information such as specifications, materials and budget, making more detailed product specifications and pictures accessible on-the-spot.

For cases in which customers need information they feel not comfortable asking staff directly, MIRAI-TOUCH systems can be set up for customers to use on demand allowing them to look for what they need without any additional guidance.

MIRAI-TOUCH re-uses already existing company data gathered from product catalog data, EC site data, and other available internal databases.
Therefore there is no need to newly prepare all data.

Interactive communication with customers is the first step of succeeding in sales.
The interactive MIRAI-TOUCH System and the iPad's touch panel become an innovative and striking communication tool between staff and customers.
The eye-catching touch panel will awake customers’ interest and MIRAI-TOUCH being designed to allow even first time users an easy and smooth operation, will channel that interest to the product being looked at.
In addition, the integrated product search function which can easily be operated through information input into the touch panel, will give customers the opportunity to discover many more products they are interested in purchasing.
It is even possible to introduce events, campaigns and such according to each customer’s field of interest.

You can make purchases, place orders and realize sales all on-the-spot, even without current in-store stock, supply shortage or the product not being physically available in-store due to lack of space.

↑back to Top